Terms of Sale
With a few exceptions, all the products we sell are live. We guarantee to despatch them fresh and in good condition. However, there are many factors involved in natural pest control, and once a living organism is introduced into your own environment, we cannot be held responsible if it fails to deliver your anticipated results.
The products sold by WyeBugs t/a Defenders, are living organisms, some of which may occasionally cause an allergic reaction. It is your responsibility to take the necessary precautions whilst handling a product and to advise susceptible persons accordingly. We cannot be held responsible for any adverse effects.
Ordering and Despatch
We are required to order products we do not produce ourselves from our suppliers on a Thursday afternoon. Therefore, we request that you place your online order with us no later than Midday on a Thursday so your requirements can be included in the consignment and despatched to you the following Tuesday.
Any order received after Midday on a Thursday will only be despatched on the following Tuesday if all the items you require are available. Otherwise, the order will be carried forward to the following week and everything will be despatched then.
If you place your order via the www.defenders.co.uk website before the Thursday deadline but, for whatever reason, we are only able to send part of it the following week, we will despatch the remaining items as soon as they become available. These will be sent at our expense.
Should you require products to be sent to you at different times, you can order them in advance, but you must place a separate order for each individual despatch week and pay the necessary carriage fee associated with every order.
All products are despatched by Royal Mail First Class usually on Monday or Tuesday and never later than Wednesday. Once they are in the Royal Mail system, we have no control over when they will be delivered so are unable to advise when to expect them. As requested on the despatch notification email, it is your responsibility to email us by 1700hrs on the Sunday following despatch to let us know your order has not arrived.
Once your order has been despatched, we are unable to make any amendments or cancel it.
As the products are perishable, we cannot accept returns under any circumstances.
Protection of your Personal Data
Wyebugs t/a Defenders is a partnership of two and we have always kept your personal information secure. We have never, and will never, pass or sell your information onto a third party.
To enable us to process your order and send the necessary items, we require your name, delivery address, contact details and any special instructions. Therefore, we receive a copy of the order confirmation that you receive. This is stored remotely and not on any of our equipment.
The email address you provide will be used to send a notification that your order is on its way. We may also use this email address or the phone number you provide to contact you if there is a problem with your order or if there is a delay in despatch.
All card payments are processed by Opayo (formerly Sage Pay), so we do not know (and never have known) any of your financial details. We cannot accept card payments in any other way or take additional money from your card. We can process refunds via Opayo using your name and the order number. No further personal details are necessary and no more are accessible to us.
Revised January 2022